1. Acceptance of Terms
By accessing and using our website (“Website”) and purchasing nail manicure and pedicure products (“Products”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our Website.
2. Product Information
We make every effort to provide accurate and up-to-date information about our Products, including descriptions, images, and prices. However, we cannot guarantee the accuracy, completeness, or reliability of such information. We reserve the right to modify or discontinue any Product without notice.
3. Ordering and Payment
When you place an order through our Website, you agree to provide accurate and complete information. All payments are processed securely through third-party payment gateways. We are not responsible for any errors or unauthorized charges that may occur during the payment process.
4. Shipping and Delivery
We strive to process and ship orders promptly. However, shipping and delivery times may vary based on your location and other factors beyond our control. We are not responsible for delays caused by shipping carriers or customs.
5. Returns and Refunds
Our return and refund policy outlines the conditions under which you can return Products for a refund or exchange. Please review our separate Return and Refund Policy for more details.
6. Intellectual Property
All content on our Website, including text, images, logos, and graphics, is protected by intellectual property laws and is owned by us or our licensors. You may not use, reproduce, or distribute any content without our prior written consent.
7. Limitation of Liability
We strive to provide quality Products and accurate information, but we make no warranties or representations regarding the suitability, reliability, or accuracy of the content and Products on our Website. In no event shall we be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our Website or Products.
You agree to indemnify and hold us harmless from any claims, losses, liabilities, expenses, or damages arising from your use of our Website or violation of these Terms and Conditions.
9. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time without notice. It is your responsibility to review these terms periodically for updates.
Refunds And Return And Policy
1. Returns and Exchanges
We want you to be satisfied with your nail manicure and pedicure products from Crystal Tips. If you are not completely happy with your purchase, you may be eligible for a return or exchange subject to the terms outlined in this policy.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- The request for return or exchange is made within [1 day] days from the date of delivery.
- The Product is unused, in its original packaging, and in the same condition as when received.
- A proof of purchase or receipt is provided.
3. Process for Returns and Exchanges
If you meet the eligibility criteria and wish to initiate a return or exchange, please follow these steps:
- Contact our customer support at firstname.lastname@example.org within 1 day of receiving the Product, indicating your intention to return or exchange.
- Our customer support team will provide you with a return authorization and further instructions for the return process.
- Pack the Product securely in its original packaging, along with the proof of purchase.
- Ship the Product to the address provided by our customer support. Please note that you are responsible for the return shipping costs.
- Once we receive and inspect the returned Product, we will process the return or exchange based on your preference.
If you are eligible for a refund, the refund will be processed using the same payment method used for the original purchase. Please allow 7 business days for the refund to be reflected in your account.
5. Non-Eligible Items
The following items are non-returnable and non-refundable:
- Used or partially used Products
- Products without proof of purchase
- Products not purchased directly from our Website
6. Shipping Costs
Shipping costs for returned or exchanged Products are non-refundable, unless the return is due to an error on our part.
7. Damaged or Defective Products
If you receive a damaged or defective Product, please contact our customer support within 1 day of receiving the Product. We will provide instructions for returning the damaged or defective item, and we will arrange for a replacement or refund.
8. Changes to Refunds and Return Policy
We reserve the right to modify or update this Refunds and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.