1. Returns and Exchanges
We want you to be satisfied with your nail manicure and pedicure products from Crystal Tips. If you are not completely happy with your purchase, you may be eligible for a return or exchange subject to the terms outlined in this policy.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- The request for return or exchange is made within [1 day] days from the date of delivery.
- The Product is unused, in its original packaging, and in the same condition as when received.
- A proof of purchase or receipt is provided.
3. Process for Returns and Exchanges
If you meet the eligibility criteria and wish to initiate a return or exchange, please follow these steps:
- Contact our customer support at email@example.com within 1 day of receiving the Product, indicating your intention to return or exchange.
- Our customer support team will provide you with a return authorization and further instructions for the return process.
- Pack the Product securely in its original packaging, along with the proof of purchase.
- Ship the Product to the address provided by our customer support. Please note that you are responsible for the return shipping costs.
- Once we receive and inspect the returned Product, we will process the return or exchange based on your preference.
If you are eligible for a refund, the refund will be processed using the same payment method used for the original purchase. Please allow 7 business days for the refund to be reflected in your account.
5. Non-Eligible Items
The following items are non-returnable and non-refundable:
- Used or partially used Products
- Products without proof of purchase
- Products not purchased directly from our Website
6. Shipping Costs
Shipping costs for returned or exchanged Products are non-refundable, unless the return is due to an error on our part.
7. Damaged or Defective Products
If you receive a damaged or defective Product, please contact our customer support within 1 day of receiving the Product. We will provide instructions for returning the damaged or defective item, and we will arrange for a replacement or refund.
8. Changes to Refunds and Return Policy
We reserve the right to modify or update this Refunds and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.